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🛡️ CVE-2024-23790 — otrs

🟢 CVSS 3.5 — Low ✅ No Known Exploit CWE-20 NVD
3.5
CVSS Score
0 Low4 Medium7 High9 Critical10

Description

Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes.

This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023 through 2023.1.1.

How this vulnerability can be exploited

This issue can be reached over the network, attack complexity is low, an attacker needs low-level privileges on the target. A user must be tricked into taking some action. The scope is unchanged, so the impact stays within the vulnerable component. Rated impact: confidentiality low, integrity none, availability none.

CVSS metrics in full

The score comes from this vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

  • Attack vector: Network — reachable from anywhere that can route to the service.
  • Attack complexity: Low — the attack works reliably, with no preparation.
  • Privileges required: Low — an ordinary user account is enough.
  • User interaction: Required — someone has to click, open or visit something.
  • Scope: Unchanged — the damage stays inside the vulnerable component.
  • Confidentiality impact: Low — limited, and the attacker does not choose what is affected.
  • Integrity impact: None.
  • Availability impact: None.

Weakness class

CVE-2024-23790 is classified as CWE-20: Improper Input Validation. The application accepts input without checking that it has the expected form, so malformed values reach code that assumes they are well formed.

Affected software

CVE-2024-23790 is recorded against 1 package.

  • otrs (from 8.0.0 up to 2024.1.1)

Timeline and source

Published on 29 January 2024 and last revised on 17 June 2026. No public exploit is currently recorded for this entry. Record sourced from NVD.

References

otrs.com
otrs.com

Other advisories for this package

otrs has other advisories on record. If you are patching this one, these are worth checking on the same host:

Same weakness in other software

These advisories are the same class of weakness (CWE-20: Improper Input Validation) in other software:

CVE-2024-23790 on other distributions

Each distribution ships its own build and its own fixed version. Pick the one you run:

Details

Severity LOW
CVSS Score 3.5
CVSS Vector CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
CWE CWE-20
Public Exploit ✅ No
Source NVD
Published 2024-01-29
Updated 2026-08-20
Modified 2026-06-17
Fix URL N/A

Affected Packages

Software From version Fixed in
otrs 8.0.0 2024.1.1

Similar Threats

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ⓘ Data Notice: The information presented above has been compiled from publicly available internet sources. Boteraser aggregates this data solely for informational purposes and does not independently classify, evaluate, or endorse any findings about the vulnerabilities listed. The accuracy and completeness of this information is the sole responsibility of the original publishers. Boteraser and its operators accept no liability for any decisions made based on this data.

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